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PERSONAL DATA PROTECTION

Privacy Policy

Commitment to compliance with Moroccan Law No. 09-08 regarding personal data protection (CNDP) and high international security benchmarks.

Moroccan Law No. 09-08 & GDPR Aligned Last Updated: October 2, 2026

1. Introduction & Scope

EXCELLENCE SYSTÈME SARL ("Excellence Système", "we", "us", or "our") is deeply dedicated to maintaining the confidentiality and integrity of personal data collected from its clients, prospective customers, partners, and website visitors.

This Privacy Policy outlines our transparent practices regarding data collection, storage, processing, and protection across our digital platform and online quotation requests.

Regulatory Framework: Data processing conducted by Excellence Système complies strictly with Moroccan Law No. 09-08 enacted by Dahir No. 1-09-15 regarding the protection of individuals with respect to the processing of personal data under the supervision of the CNDP (National Commission for the Control of Personal Data Protection in Morocco).

2. Data Controller Information

The data controller for information collected on this website is EXCELLENCE SYSTÈME SARL, a certified Moroccan integrator and engineering firm specialized in low current networks, electronic security, and smart building systems.

Headquarters Marrakech

1057, Lot Al Housna 2, ASKJOUR
Marrakech, Morocco

Regional Branch Agadir

IMM 42, APP 166 ADRAR
Agadir, Morocco

Phone Support

Landline: +212 5 25 32 42 88
GSM: +212 6 68 76 42 71

3. Personal Data Collected

Under the data minimization principle, we collect only the necessary information strictly required for professional engineering assessments:

  • Identity & Contact Information: Full name, professional title, company name, email address, and phone numbers.
  • Project Specifications: Technical requirements (IP CCTV, fire detection S.S.I., fiber optics, intrusion alarms, home automation), facility type (hotel, hospital, industrial plant, villa), and site location.
  • Technical & Connection Logs: Anonymized IP addresses, browser specifications, operating systems, and page interaction timestamps.

4. Purposes of Data Processing

Personal information is processed for explicit, legitimate business purposes:

  1. Preparing technical appraisals and delivering accurate engineering quotations within 24 business hours.
  2. Contractual execution, on-site commissioning, hardware warranty management, and 24/7 technical on-call maintenance.
  3. Customer service communications and assistance via email, telephone, or official WhatsApp channels.
  4. Cybersecurity defense, server fraud prevention, and performance enhancements.

5. Lawful Basis for Processing

  • Consent: Freely given when filling out contact or quotation forms.
  • Pre-contractual & Contractual Measures: Required to formulate engineering quotes and deploy installation projects.
  • Legitimate Interests: Securing our network infrastructure and safeguarding digital assets.
  • Legal Obligations: Compliance with Moroccan commercial, tax, and accounting retention regulations.

6. Data Recipients & Non-Disclosure

All data remains strictly internal to EXCELLENCE SYSTÈME SARL. Only authorized technical and sales staff have access.

Zero Commercial Resale: Excellence Système never sells, rents, leases, or trades user data to third-party commercial marketing entities under any circumstances.

7. Data Retention Schedule

Data Category Primary Purpose Retention Period
Quotations & Inquiries Technical estimates & prospect follow-up 3 years from last contact
Client Project Files Maintenance, warranties & commissioning Duration of contract + 10 years (statutory)
Invoices & Accounting Moroccan tax & fiscal compliance 10 years
Server Connection Logs IT security & cyber intrusion defense Up to 12 months

8. Data Security Architecture

As low current and electronic security professionals, we enforce enterprise-grade security protocols:

  • High-grade Encryption: All communications are secured using 256-bit TLS 1.3 encryption (HTTPS).
  • Access Control: Administrative interfaces are protected via strong authentication and role-based access rules.
  • Encrypted Backups: Redundant offline and encrypted backups guarantee fast disaster recovery.

9. Your Rights Under Law No. 09-08 & CNDP

In accordance with Moroccan Law No. 09-08, you maintain the following rights:

  • Right of Access (Art. 7): Confirm whether personal data is processed and obtain a copy.
  • Right to Rectification (Art. 8): Request correction or update of inaccurate or incomplete information.
  • Right to Object (Art. 9): Object on legitimate grounds to data processing, especially commercial prospecting.
  • Right to Erasure: Request data deletion when no longer legally required.

To exercise any of these rights, email our data officer at Excellencesysteme@gmail.com. You may also lodge a complaint with Morocco's National Personal Data Commission (CNDP) at www.cndp.ma.

10. Cookies & Digital Trackers

Our platform uses functional cookies (such as language preferences) and anonymized audience performance metrics. For full details on managing trackers, visit our dedicated Cookie Policy.

11. Contact Details

For any questions or requests concerning this Privacy Policy, please contact:

  • Email: Excellencesysteme@gmail.com
  • Phone: +212 5 25 32 42 88 / +212 6 68 76 42 71
  • Postal Address: STE EXCELLENCE SYSTÈME SARL - 1057, Lot Al Housna 2, ASKJOUR - Marrakech, Morocco